Privacy Policy

1. Information We Collect

We collect information you provide directly, including: name, email address, phone number, information about the incarcerated individual (name, facility), and the details of your service request or inquiry.

2. How We Use Your Information

• To provide document preparation and assistance services
• To communicate with you about your requests
• To process payments through our secure payment processor (Stripe)
• To improve our services
• To comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share information only in these circumstances:

• Service providers: With Stripe for payment processing, and email service providers for communication — under strict confidentiality agreements.
• Legal requirements: When required by law, court order, or to protect our legal rights.
• With your consent: Any other sharing will only occur with your explicit permission.

4. Payment Processing

All payments are processed securely through Stripe. We do not store your credit card or payment details on our servers. Stripe's privacy policy governs their handling of your payment information.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Request records are retained for a minimum of 3 years for legal and accounting purposes. You may request deletion of your data at any time.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• File a complaint with a data protection authority

8. Cookies

Our website may use essential cookies for basic functionality. We do not use advertising or tracking cookies. Our hosting provider (Vercel) may collect basic server logs as described in their privacy policy.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us at: (504) 298-5783 or through ourContact page.